Payment Policy

Payment Policy

We only accept T/T as the secure and convenient payment method.

Pay With T/T

When you place an order, our sales could send you a proforma invoice. And you pay direct to our bank account. US local bank account, EU local bank account and Global bank account are available.

Our products are made to order. The production will be processed once we receive the money.

Collections are usually booked after the production. Lead time is 5-10 days.

Contact US

For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer

service representatives will respond within a business day. We appreciate your kind patience and

understanding.

Email: info@kingdeli.net.cn

TEL: 0086-18825946249

Company Address: No.706, Chuangxin Building, Xiqiao Town, Naihai District, Foshan, Guangdong, China

Post Code: 528200

Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and

weekends ). We respond to most emails within 1 business day, but if you don't get a response

from us, please check your spam bin.

Shipping Policy

We have put a lot of focus on making sure the items get delivered to our customers as quickly as

possible.

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you.

Your orders will be processed within 5-10 days of placement unless otherwise stated.

Shipping time: it’s depend on the your location and method of delivery

Shipping fee: it’s depend on the your location and method of delivery

Shipping from: the CN local warehouses

Shipping area: Globally

Any other question, please contact us at info@kingdeli.net.cn

Cancellation:

KINGDELI brand product: The order is only allowed to be canceled before the delivery, we will process the cancel order within 48 hours after the customer applies for it and we will refund you within 3-5 working days.

OEM product: OEM product is not allowed to canceled after we book the OEM package.

Return & Exchange:

1. Conditions of return

(1) Return period: within 2 days of receiving the product.

(2) Applicable circumstances for return and exchange:

Under what circumstances can you return or exchange the goods: the product is broken or

damaged during the transportation; you receive the wrong product or missing parts.

(3) What information needs to be provided to apply for a return or exchange: order number,

consignee, photo and video proof of the product and packaging.

(4) Please note that samples are unable to return and exchange.

2. The return process

Step 1: Please contact us in advance. We will process the application within 3-5 working days and

reply you the processing result.

Step 2: Once we agree with your return or exchange application, in some situations you should

send back the product to us within 5 days (we will reject all packages that without our agreement)

and update us the tracking information;

Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and

update the tracking number within 7-15 working days.

3. Shipping fee for return

(1) What are the customer's responsibilities: customers’ personal reasons like they do not like the products or no longer need the products.

(2) What are the conditions undertaken by the website: the product is broken or damaged during

the transportation; we ship the wrong products or missing parts.

Refund

1. Refund limit

Applicable circumstances for full refund: customers send back the products in good condition and

afford the shipping fee.Please note that samples are unable to refund

2. Refund process:

(1) After we receive the returned product, we will enter the refund process, the money will back

to your account within 3-10 working days.

(2) What to do if the refund is not received: please contact us

Note: Any return or exchange without prior application will not be accepted.

Terms of Use

THE PURCHASE OF ANY PRODUCT OR SERVICE THROUGH THE KINGDELI WEBSITE IS GOVERNED

BY THE TERMS AND CONDITIONS OF USE AS SET FORTH BELOW BY KINGDELI (“TERMS OF USE”).

PLEASE READ THE TERMS OF USE CAREFULLY. BY ACCESSING THE KINGDELI WEBSITE, YOU AGREE

TO BE BOUND BY THE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE TERMS OF USE,

YOU MAY NOT ACCESS OR USE THIS SITE.

1. ACCEPTANCE OF TERMS OF USE

By visiting the Kingdeli website, viewing, accessing or otherwise using any of the services or

information created, collected, compiled or submitted to Kingdeli , you agree to be bound by the

Terms of Use. If you do not want to be bound by the Terms of Use, your only option is not to visit,

view or otherwise use the services of Kingdeli . You understand, agree and acknowledge that

these Terms of Use constitute a legally binding agreement between you and Kingdeli  and that

your use of Kingdeli shall indicate your acceptance of the Terms of Use.

2. PROVISION OF SERVICES

You agree and acknowledge that Kingdeli is entitled to modify, improve or discontinue any of its

services at its sole discretion and without notice to you even if it may result in you being

prevented from accessing any information contained in the Kingdeli website. Furthermore, you

agree and acknowledge that Kingdeli is entitled to provide services to you through subsidiaries or

affiliated companies.

3. PROPRIETARY RIGHTS

You acknowledge and agree that the Kingdeli website may contain proprietary and confidential

information including trademarks, service marks, designs and patents protected by intellectual

property laws and international intellectual property treaties. Kingdeli authorizes you to view and

make a single copy of portions of its content for offline, personal, non-commercial use. Our

content may not be sold, reproduced, or distributed without our written permission, which may

be withheld at our sole discretion. Any third-party trademarks, service marks and logos are the

property of their respective owners. Any further rights not specifically granted herein are

reserved.

4. SUBMITTED CONTENT

When you submit content to Kingdeli you simultaneously grant Kingdeli an irrevocable,

worldwide, royalty free license to publish, display, modify, distribute and syndicate your content