Welcome to contact us for more about our produce and service.
We only accept T/T as the secure and convenient payment method.
Pay With T/T
When you place an order, our sales could send you a proforma invoice. And you pay direct to our bank account. US local bank account, EU local bank account and Global bank account are available.
Our products are made to order. The production will be processed once we receive the money.
Collections are usually booked after the production. Lead time is 5-10 days.
For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer
service representatives will respond within a business day. We appreciate your kind patience and
Company Address: No.706, Chuangxin Building, Xiqiao Town, Naihai District, Foshan, Guangdong, China
Post Code: 528200
Our office time is 9 a.m. - 6 p.m.(GMT+8) from Monday to Friday ( excluded holidays and
weekends ). We respond to most emails within 1 business day, but if you don't get a response
from us, please check your spam bin.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you.
Your orders will be processed within 5-10 days of placement unless otherwise stated.
Shipping time: it’s depend on the your location and method of delivery
Shipping fee: it’s depend on the your location and method of delivery
Shipping from: the CN local warehouses
Shipping area: Globally
Any other question, please contact us at firstname.lastname@example.org
KINGDELI brand product: The order is only allowed to be canceled before the delivery, we will process the cancel order within 48 hours after the customer applies for it and we will refund you within 3-5 working days.
OEM product: OEM product is not allowed to canceled after we book the OEM package.
Return & Exchange:
1. Conditions of return
(1) Return period: within 2 days of receiving the product.
(2) Applicable circumstances for return and exchange:
Under what circumstances can you return or exchange the goods: the product is broken or
damaged during the transportation; you receive the wrong product or missing parts.
(3) What information needs to be provided to apply for a return or exchange: order number,
consignee, photo and video proof of the product and packaging.
(4) Please note that samples are unable to return and exchange.
2. The return process
Step 1: Please contact us in advance. We will process the application within 3-5 working days and
reply you the processing result.
Step 2: Once we agree with your return or exchange application, in some situations you should
send back the product to us within 5 days (we will reject all packages that without our agreement)
and update us the tracking information;
Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and
update the tracking number within 7-15 working days.
3. Shipping fee for return
(1) What are the customer's responsibilities: customers’ personal reasons like they do not like the products or no longer need the products.
(2) What are the conditions undertaken by the website: the product is broken or damaged during
the transportation; we ship the wrong products or missing parts.
1. Refund limit
Applicable circumstances for full refund: customers send back the products in good condition and
afford the shipping fee.Please note that samples are unable to refund
2. Refund process:
(1) After we receive the returned product, we will enter the refund process, the money will back
to your account within 3-10 working days.
(2) What to do if the refund is not received: please contact us
Note: Any return or exchange without prior application will not be accepted.
THE PURCHASE OF ANY PRODUCT OR SERVICE THROUGH THE KINGDELI WEBSITE IS GOVERNED
YOU MAY NOT ACCESS OR USE THIS SITE.
By visiting the Kingdeli website, viewing, accessing or otherwise using any of the services or
information created, collected, compiled or submitted to Kingdeli , you agree to be bound by the
view or otherwise use the services of Kingdeli . You understand, agree and acknowledge that
2. PROVISION OF SERVICES
You agree and acknowledge that Kingdeli is entitled to modify, improve or discontinue any of its
services at its sole discretion and without notice to you even if it may result in you being
prevented from accessing any information contained in the Kingdeli website. Furthermore, you
agree and acknowledge that Kingdeli is entitled to provide services to you through subsidiaries or
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You acknowledge and agree that the Kingdeli website may contain proprietary and confidential
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content may not be sold, reproduced, or distributed without our written permission, which may
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